Delivery and payment

Track delivery

The Needlework salon online store offers convenient payment and delivery options for embroidery kits, needlework supplies and creative products. We ship orders throughout Ukraine and also offer international shipping.

You can choose a convenient payment method, receive your order at a delivery service branch and start working on your next creative project. If you have any questions about placing an order, payment or delivery, our customer service team will be happy to assist you.

What do I need to order?

https://novaposhta.ua

http://ukrposhta.ua/

How to Place an Order

You can shop at the Needlework salon online store without creating an account or registering.

Simply follow these steps:

Browse our catalog, select the products you need and add them to your shopping cart.
Proceed to checkout and enter your contact details.
Choose your preferred delivery method and provide the recipient's information.
Submit your order.

After your order has been placed, one of our managers will contact you to confirm the order, check product availability, discuss the payment method and provide an estimated shipping date.

Registered customers can access their personal accounts, view their purchase history and enjoy the benefits of our cumulative discount program.

Payment Methods

The Salon of Needlework online store offers the following payment options:

Bank Transfer to a Sole Proprietor's Account

You can pay for your order by transferring funds to the bank account of a registered sole proprietor (FOP).

Once your order has been confirmed, our manager will send you the payment details by email or message.

You can make a transfer using Privat24, Monobank, another online banking service or at a bank branch.

Once the payment has been credited to our account, your order will be prepared for shipment. Depending on your bank, payment processing may take up to one business day.

Cash on Delivery

If you prefer to pay when receiving your order, you can use Nova Poshta's cash-on-delivery service.

This payment option is available for orders totaling UAH 1,000 or more.

You can pay for your parcel in cash or by bank card at a Nova Poshta branch.

Please note that the cash-on-delivery service fee (the transfer of funds from the buyer to the sender) is paid by the recipient according to the carrier's rates.

Payment for International Orders

Customers from other countries can pay by bank card or via PayPal. Payment details are arranged with our manager when placing an international order.

Delivery Across Ukraine

We deliver needlework supplies, embroidery kits and creative products throughout Ukraine using reliable delivery services.

Nova Poshta

You can receive your order at a convenient Nova Poshta branch or parcel locker.

Shipping costs are calculated according to the carrier's rates and depend on the parcel's weight, dimensions and selected delivery option.

Once your order has been shipped, you will receive an express waybill number that allows you to track your parcel. Nova Poshta will notify you when your shipment arrives at the selected branch.

Ukrposhta

We also offer delivery via Ukrposhta. You can collect your parcel at the nearest Ukrposhta post office.

Shipping costs and estimated delivery times are determined according to Ukrposhta's current rates and regulations.

Free Shipping

The Salon of Needlework online store offers free shipping on orders totaling UAH 1,000 or more with full prepayment.

This is a great opportunity to purchase your favorite embroidery kits, threads, beads, embroidery fabric, accessories and other creative supplies while enjoying additional savings.

Please contact our manager when confirming your order to check the conditions for free delivery.

International Shipping

The Salon of Needlework accepts orders not only from Ukraine but also from customers in other countries.

International orders are shipped via Ukrposhta. We deliver to Israel and other countries available for international postal shipping.

International shipping costs are calculated individually and depend on the parcel's weight and dimensions, the destination country and the postal operator's rates.

To place an international order, please contact our managers. We will help you check shipping availability, calculate delivery costs and discuss the available payment options.

Please note that any customs duties, import taxes or other charges imposed by the destination country must be paid by the recipient in accordance with local regulations.

Order Processing and Delivery

Once your order has been confirmed and the required payment conditions have been met, we prepare the items for shipment.

The exact dispatch time depends on the availability of the selected products and will be confirmed by our manager when processing your order.

After shipment, you will receive a tracking number that allows you to monitor your parcel's progress.

Upon receipt, we recommend checking the packaging for damage and making sure that all ordered items are included. If you have any questions regarding the contents or quality of your order, please contact us.

Exchanges and Returns

We want every purchase to meet your expectations. If you need to exchange or return an item, please contact our store manager.

The terms and conditions for exchanges and returns depend on the type of product, its condition and the applicable laws of Ukraine.

Please pay special attention to embroidery kits. Before opening the packaging, check the kit name, item number and contents. If you discover any missing materials or incomplete contents after opening the package, please let us know. We will look into the matter and help find an appropriate solution.

For more information, please visit our Returns and Exchanges page.

Cumulative Discount Program for Regular Customers

Registered Needlework salon customers can enjoy our cumulative discount program. The discount level depends on the total amount of their purchases:

Purchases totaling UAH 10,000 or more — 3% discount;
Purchases totaling UAH 15,000 or more — 5% discount;
Purchases totaling UAH 20,000 or more — 7% discount.

If you have previously placed orders in our store without registering an account, we will take your previous purchases into consideration when determining your cumulative discount level.

Needlework salon — everything for embroidery, needlework and creativity in one online store. Choose your favorite products and place your order — we'll take care of delivering them right to you!